The scam.

Over the years, there have been a growing number of “spoofing” attempts being made in the financial industry, including on FirstBank customers. Fraudsters are using falsified caller ID numbers — or what appears to be legitimate text messages — to trick FirstBank customers into providing sensitive information.

These scammers act as bank representatives — or generate texts — asking customers to confirm payments or other information to gain unauthorized access to their personal details and bank accounts.

Be alert.

• These calls or text messages are not from FirstBank, so please don’t share your personal information with them.
• No financial institution or government agency, including FirstBank, will ever call, email, or text you unprompted, requesting sensitive information.
• Sensitive information may include a full Social Security number, Card PIN, One-time passcodes, Online Banking user ID, Online banking password, or Online banking security questions.
• Scammers use this information to reset credentials and take over online banking accounts.  If you receive an email or text message confirming a change on your account that you did not make, please contact us immediately at 1-800-964-3444.
• Our one-time password code states, “Don’t share this code — we will never ask for it.  If you didn’t initiate this reset, call 1-800-964-3444”.

Never release sensitive information over the phone when receiving unsolicited calls.

If you’re a victim.

• If you have further questions or concerns or think you might be a victim of spoofing, please call FirstBank’s fraud department immediately at 1-800-964-3444 or call the number on the back of your card. DO NOT use the number on the caller ID screen and hit redial.
• Aside from this spoofing scam, fraud comes in many forms. Check out these tips to ensure you are aware of potential threats and do everything possible to protect your information and money.

For more information, visit efirstbank.com or check out our Fraud Prevention page at efirstbankblog.com.

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Published: April 16, 2025