FirstBank continues to prioritize the safety and well-being of our customers, communities and employees. We are closely monitoring the evolving situation with coronavirus (COVID-19), and are following strict guidelines provided by government agencies and health organizations, including the Centers for Disease Control (CDC).

Please review the information below for specific details.


Branch Hours & Operations

Please reference FirstBank’s branch status page for the most up to date information. You can also call our 24-Hour Customer Service at 1-800-964-3444 for information.


Banking from Home and at Your Convenience

While we look forward to seeing you again, we also want to remind you of the many services we offer that don’t involve setting foot in a branch.

  • Through online banking or our mobile app you can:
    • Send, receive and request money quickly and securely using Zelle®*
    • Deposit checks using Mobile Deposit on our FirstBank app
    • Pay and schedule bills
    • Freeze, replace or report lost or stolen debit and credit cards, and redeem credit card rewards
    • Update your personal contact details
    • View account activity
    • Check account balances
    • Transfer funds between accounts, etc.
    • Watch our Mobile App video to learn more.
  • You can also use one of our many ATMs to deposit and withdraw funds. Our Business Visa Debit cardholders can now make deposits at ATMs within FirstBank’s network**. Additionally, the deposit cutoff time at our ATMs has been extended. Deposits will now show for the same business day when received by:
    • Colorado – 9 p.m. Mountain Time Zone
    • California- 8 p.m. Pacific Time Zone
    • Arizona – 9 p.m. Mountain Standard Time (MST) or, when applicable, 8 p.m. Mountain Daylight Time (MDT)

*Must have a bank account in the U.S. to use Zelle. Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

**There is a $1 fee per deposit for this service, as indicated in FirstBank’s Commercial Fee Schedule.

Customer Relief Program

FirstBank’s efforts for qualified individuals include:

  • Consumer Loan Support: We are continuing to support borrowers who are directly or indirectly impacted by the coronavirus. For questions or support regarding residential mortgage loans, home equity installment loans, and consumer installment loans, please contact 1-833-962-1506 or mortgageservice@efirstbank.com to discuss options.
  • Business and Commercial Loan Support: FirstBank is also committed to helping business customers who are experiencing financial hardships as a result of the pandemic. To discuss an existing commercial loan, borrowers should contact their FirstBank loan officer or the bank’s main customer service department at 1-800-964-3444 (option 0) to inquire about available assistance.

Paycheck Protection Program

On December 21, 2020 Congress passed an additional stimulus package that should have a positive impact for both new and existing Paycheck Protection Program (PPP) borrowers. We are pleased to announce that we will be accepting First Draw and Second Draw loans as of January 20, 2021. We have included a summary of the key updates to the program – as well as application instructions – on our Paycheck Protection Page.

Economic Impact Payments

FirstBank is committed to helping our customers get access to their Economic Impact Payment (EIP) as quickly and seamlessly as possible. This program allows certain U.S. residents, based on income categories determined by the Internal Revenue Service (IRS), the ability to receive up to $1,400.

We anticipate the funds being available to customers on or after March 17, 2021. If you are viewing your account information online, it is possible that you may see the economic impact payment as a pending transaction. In accordance with the details of the payment from the government, funds will not be released until March 17, 2021 at the earliest.

Single filers earning up to $75,000 will get a full $1,400 stimulus check, and couples filing jointly with income of up to $150,000 will get a $2,800 stimulus check in the new round. The payments are based on adjusted gross income, which is in your federal tax filing. Additionally, those who qualify would get an extra $1,400 per dependent — which not only includes children, but for the first time, adult dependents as well.

Monitor your account on the go through the Mobile Banking App or login to the full site through Online Banking to review account activity.

Want to be alerted? Set up Online Banking Alerts to know when your economic impact payment arrives.

EIPs will be issued as direct deposits for those with bank account information on file with the IRS, or by paper check or prepaid debit card for those that do not have bank account information on file. 

Please Note: The IRS is not activating its online portal to accept new bank routing information from recipients scheduled to receive a paper check. 

If you have determined your eligibility and have not yet received your funds, please visit the IRS Get My Payment portal for more information.

Please visit www.IRS.gov  for more information and frequently asked questions about EIPs.

Finding Your Account and Routing Number

FirstBank’s routing number is 107005047.  You can also find this at the bottom of your checks, along with your account number.

Finally, your account number can be found using your FirstBank account dashboard or FirstBank mobile app. Follow these 3 Easy Steps to Find Your Account Number.

How to Deposit Your Economic Impact Check

If you have provided the IRS with your account and routing number, no additional action is necessary, the payment will be automatically deposited into your bank account.  If you receive a check by mail, it can be deposited through:

Don’t have Online or Mobile banking?  Sign up via our online banking page.

Protect Yourself from Fraud and Scams

Scammers are already trying to take advantage of the COVID-19 situation.  Please refer to our fraud protection page for simple steps to safeguard your personal information. Being aware of warning signs can protect you, your accounts, and your economic impact payments.

Economic Impact Payments FAQs

Am I eligible for an economic impact payment?

Tax filers with an adjusted gross income up to $75,000 for individuals and up to $150,000 for married couples filing joint returns will generally receive the full payment. Filers with income above those amounts, are no longer eligible and do not qualify for the payment.

Single filers making over $80,000 per year and joint filers making more than $160,000 wouldn’t receive a check at all.

For complete eligibility please visit the IRS website.


If yes, how much am I eligible for?

For people who have already filed their 2020 tax returns, the IRS will use this information to calculate your payment amount. If you have not yet filed your return for 2020, the IRS will use information on file that the second stimulus payment was based on.

Visit www.irs.gov/coronavirus to learn how much money you may be eligible to receive.

The eligibility for, and amount of payments, will vary according to your income and family situation, but you can find examples of the various scenarios by visiting the IRS EIP Information Center.


Will college students be eligible to receive a payment?

Individuals claimed as a dependent on another taxpayer’s return are considered ineligible. If a college student is claimed as a dependent on a tax return, they would not be eligible for the rebate.

For complete eligibility please visit IRS website.


How do I receive my economic impact payment?

For eligible recipients, if you have filed a tax return for 2020 or receive Social Security from the government, the IRS will calculate and automatically send the economic impact payment to you. The economic impact payment will be deposited directly into the same account you indicated on your tax return.

Social Security recipients who are not typically required to file a tax return do not need to take action. You will receive your payment directly in your bank account where you receive your Social Security benefit. If you typically receive a paper benefit check, you can expect to receive your stimulus check by mail.


The IRS does not have my direct deposit information.  What can I do?

The IRS will be sending third round stimulus payments using the same delivery method as the second round. The web-based portal for individuals to provide their banking information online is no longer available. 

Please visit the “Get My Payment” page at www.irs.gov/coronavirus/get-my-payment to check the status of your payment.


I believe the IRS will be directing my payment to a FirstBank account that is now closed. What can I do?

If you have another open and active account with FirstBank, we will do our best to redirect the payment to the open account. If you do not have any current relationship you may be eligible to re-open an account. Please visit www.efirstbank.com for more details.


I receive Social Security and do not file a tax return, do I need to take any action?

No. Social Security recipients who are not typically required to file a tax return do not need to take action. You will receive your payment directly in your bank account where you receive your Social Security benefit. If you typically receive a paper check, you can expect to receive the payment by mail.


When will the payment arrive?

The government anticipates more than 130 million payments to be made via ACH in the first three weeks in January for qualifying individuals. 

To check the status of your payment visit the “Get My Payment” portal.


I cannot find my payment. Where was it deposited?

You will get a paper notice in the mail from the IRS no later than a few weeks after your payment has been sent. The notice will contain information about where the payment was sent (either a mailing address for a paper check or the bank account number for a direct deposit) and in what form it was made. 

If you cannot find the payment and have not received a paper notice, please visit the “Get My Payment” portal. The portal will allow taxpayers, once authenticated, to find out the status of their economic impact payments and, if no payment or check has been issued, they can provide their banking information for direct deposit.


Why did I receive less than the amount owed?

Payments will be made in the full amount owed and are not subject to income tax deductions. According to Treasury, the payments may only be reduced by delinquent child support sent to the Treasury’s Bureau of Fiscal Service for collection, but you will receive a notice from the Treasury if this happens.


Are the payments taxable?

No. Economic impact payments are federal income tax returns and are not subject to federal income tax.


I don’t have access to visit a FirstBank location, how do I deposit a check?

Deposits can be made through the FirstBank mobile application, or at most FirstBank ATM locations.  You can find the latest branch updates on Firstbanks Branch Status page. Don’t have Online or Mobile banking?  Sign up via our online banking page.

Keeping Your Money Safe

Avoiding Coronavirus Scams

Like with any news event, it’s important to safeguard yourself from opportunists and scam artists that use these situations for malicious intent. We’ve compiled a list of useful resources aimed at helping you spot the scams.

If you believe you are a victim of a scam, cybercrime or if you want to report suspicious activity, please visit the FBI’s Internet Crime Complaint Center at www.ic3.gov. You can also contact our fraud department at 1-800-964-3444.

Keeping Your Money Safe Since 1963

As the economy is being impacted by COVID-19, please know that FirstBank has been a safe and sound financial institution for more than 55 years. We have always prioritized long-term financial stability over quick gains, and our approach to smart, conservative lending has enabled us to be in a strong financial position.

The stock market crash of 1987, dot.com bubble in 2000, 9/11, and financial crisis of 2008 have all been difficult times. And FirstBank has come out the other side strong every time. During the most recent economic downturn (2008-2010), which was centered around the banking industry, we experienced some of our best performing years and have gone on to experience over a decade of record financial growth.

We view the current challenge as a health care issue, not a banking issue, and our primary objective remains providing banking services throughout this period. FirstBank is well positioned to meet the challenges ahead and believe our financial strength and stability will allow us to continue to serve the best interests of our  customers, communities and employees. That’s what “banking for good” is all about.

It’s also important to note FirstBank is FDIC Insured. We encourage you to read up on what this means and how that can impact you below.

FDIC Insurance

What is the FDIC?

The FDIC (Federal Deposit Insurance Corporation) is an independent agency of the United States government that protects depositors against the loss of deposits if an FDIC-insured bank fails. FDIC insurance is backed by the full faith and credit of the United States government, and since the FDIC’s creation in 1933 no depositor lost any FDIC-insured deposits. For details on FDIC insurance, how to calculate individual coverage and coverage limits, visit the FDIC website at https://www.fdic.gov/EDIE/index.html.

What types of accounts are eligible for FDIC insurance?

FDIC insurance covers all deposit accounts at insured banks such as FirstBank and savings associations, including checking accounts, savings accounts, money market deposit accounts, and certificates of deposit (CDs) up to the insurance limit. The FDIC does not insure the money invested in stocks, bonds, mutual funds, life insurance policies, annuities, or municipal securities, even if these products were purchased from an insured bank. Contents stored within a safe deposit box are also not insured.

What are the basic FDIC coverage limits?***

  • Single Accounts (owned by one person with no beneficiaries): $250,000 per owner
  • Joint Accounts (two or more persons with no beneficiaries): $250,000 per co-owner
  • IRAs and other Certain Retirement Accounts: $250,000 per owner
  • Revocable Trust Accounts: Each owner is insured up to $250,000 for each unique eligible beneficiary named or identified in the revocable trust, subject to specific limitations and requirements
  • Business Accounts (owned by one business entity): $250,000 per business entity

***These deposit insurance coverage limits refer to the total of all deposits that account owners have at each FDIC-insured bank. The listing above shows only the most common ownership categories that apply to individual and family deposits, and assumes that all FDIC requirements are met. Depositors may qualify for more than $250,000 in coverage at one insured bank if they own deposit accounts in different ownership categories. This list is being provided for informational purposes only. For complete, official details please refer to the FDIC  (https://www.fdic.gov/deposit/covered/categories.html or 1-877-ASK-FDIC (1-877-275-3342).

Customer Safety

We are continuing to take the necessary precautions to protect our customers and employees. In an effort to keep everyone safe and minimize the spread of the virus, FirstBank locations have adopted the following protocols:

  • Employees will wear face masks and follow strict hygiene practices. We encourage all customers to wear masks that cover their nose and mouth prior to entering a branch.
  • We’ve increased cleaning procedures for all FirstBank branch locations, which are in line with the CDC’s recommendations.
  • We will also continue to enforce social distancing requirements at all locations, ensuring individuals remain six feet apart.
  • We encourage vulnerable and at-risk populations to call ahead before visiting a branch. This allows us to either discuss remote services that we can offer or make the necessary arrangements to ensure their safety. 

Employee Health

In addition to following CDC guidelines and adopting more stringent cleaning procedures, FirstBank will continue to separate teams, and have portions of departments work remotely or in different buildings. We’ve also expanded the company’s remote working capabilities.

Most importantly, we’ve instituted an Emergency Sick Leave policy. This means employees who are infected, at-risk of infection, care for at-risk family members or children, suspected of infection, in quarantine and who are not able to telework or work due to school/daycare closures can receive full paid leave for up to two weeks. We are committed to working with our employees should they need more paid time for recovery and quarantine, beyond the additional two week period.

We’ve also opened up the ability to enroll in our health insurance coverage, if needed, and have waived co-pays for telemedicine appointments related to the virus. In addition, we are working on providing resources, tools, and education to our workforce to help navigate this new way of working, including mental health support.

Taking good care of our employees means taking better care of our customers.

Support for the Community

We are only as strong as our community, and we know nonprofit groups, healthcare workers and those in the service industry are hurting. We are working diligently to help curb the negative implications of the pandemic through the following ways:

Community Contributions and Partnerships: We have partnered with Community First Foundation and El Pomar Foundation to supply $150,000 to Make4Covid, a movement driven by medical professionals, engineers and entrepreneurs, who are using 3-D printing technology to create protective gear and medical equipment for hospitals battling the virus.

We have also donated $75,000 to the Colorado COVID Relief Fund, which is providing needed resources to communities hardest hit by the economic fallout of COVID-19. And we’ve helped Arizona Gives Day and its Nonprofit Emergency Relief Fund raise a staggering $6.1 million to help nonprofits recoup critical funding that was lost due to the crisis.    

Supporting Essential Workers and the Service Industry: We are proud to report that we’ve partnered with several restaurants, including FirstBank customers – throughout the communities we serve — to provide free meals to essential workers. We recently supplied over 1,500 lunches to grocery store employees and hospital staff throughout Colorado and Arizona.

What’s more, we’ve launched a “Support Local” page, which promotes several FirstBank restaurant customers who are providing gift cards, takeout or delivery services, and/or offering other special deals and discounts. Restaurants can submit their information to be featured by going to efirstbankblog.com/supportlocal.


Financial Resources for Individuals Affected by COVID 19

Financial Resources for Businesses

Health Resources and Information

Stay Updated

Please check back on this page (efirstbankblog.com/coronavirus) as the situation unfolds. We will continue to provide needed updates as it pertains to our operations or services. You can also call us at 1-800-964-3444 with any questions or concerns.

Remember, we are here for you, and we are in this together.

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