FirstBank continues to prioritize the safety and well-being of our customers, communities and employees. We are closely monitoring the evolving situation with coronavirus (COVID-19), and are following strict guidelines provided by government agencies and health organizations, including the Centers for Disease Control (CDC).

Please review the information below for specific details.


Branch Hours & Operations

Please reference FirstBank’s branch status page for the most up to date information. You can also call our 24-Hour Customer Service at 1-800-964-3444 for information.


Banking from Home and at Your Convenience

While we look forward to seeing you again, we also want to remind you of the many services we offer that don’t involve setting foot in a branch.

  • Through online banking or our mobile app you can:
    • Send, receive and request money quickly and securely using Zelle®*
    • Deposit checks using Mobile Deposit on our FirstBank app
    • Pay and schedule bills
    • Freeze, replace or report lost or stolen debit and credit cards, and redeem credit card rewards
    • Update your personal contact details
    • View account activity
    • Check account balances
    • Transfer funds between accounts, etc.
    • Watch our Mobile App video to learn more.
  • You can also use one of our many ATMs to deposit and withdraw funds. Our Business Visa Debit cardholders can now make deposits at ATMs within FirstBank’s network**. Additionally, the deposit cutoff time at our ATMs has been extended. Deposits will now show for the same business day when received by:
    • Colorado – 9 p.m. Mountain Time Zone
    • California- 8 p.m. Pacific Time Zone
    • Arizona – 9 p.m. Mountain Standard Time (MST) or, when applicable, 8 p.m. Mountain Daylight Time (MDT)

*Must have a bank account in the U.S. to use Zelle. Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

**There is a $1 fee per deposit for this service, as indicated in FirstBank’s Commercial Fee Schedule.

Customer Relief Program

FirstBank’s efforts for qualified individuals include:

  • Consumer Loan Support: We are continuing to support borrowers who are directly or indirectly impacted by the coronavirus. For questions or support regarding residential mortgage loans, home equity installment loans, and consumer installment loans, please contact 1-833-962-1506 or mortgageservice@efirstbank.com to discuss options.
  • Business and Commercial Loan Support: FirstBank is also committed to helping business customers who are experiencing financial hardships as a result of the pandemic. To discuss an existing commercial loan, borrowers should contact their FirstBank loan officer or the bank’s main customer service department at 1-800-964-3444 (option 0) to inquire about available assistance.

Keeping Your Money Safe

Avoiding Coronavirus Scams

Like with any news event, it’s important to safeguard yourself from opportunists and scam artists that use these situations for malicious intent. The Federal Trade Commission (FTC) provides some great tips to keep scammers at bay. If you believe you are a victim of a scam, cybercrime or if you want to report suspicious activity, please visit the FBI’s Internet Crime Complaint Center at www.ic3.gov. You can also contact our fraud department at 1-800-964-3444.

For more information about coronavirus related scams, please read this alert from the United States Secret Service.

Keeping Your Money Safe Since 1963

As the economy is being impacted by COVID-19, please know that FirstBank has been a safe and sound financial institution for more than 55 years. We have always prioritized long-term financial stability over quick gains, and our approach to smart, conservative lending has enabled us to be in a strong financial position.

The stock market crash of 1987, dot.com bubble in 2000, 9/11, and financial crisis of 2008 have all been difficult times. And FirstBank has come out the other side strong every time. During the most recent economic downturn (2008-2010), which was centered around the banking industry, we experienced some of our best performing years and have gone on to experience over a decade of record financial growth.

We view the current challenge as a health care issue, not a banking issue, and our primary objective remains providing banking services throughout this period. FirstBank is well positioned to meet the challenges ahead and believe our financial strength and stability will allow us to continue to serve the best interests of our  customers, communities and employees. That’s what “banking for good” is all about.

It’s also important to note FirstBank is FDIC Insured. We encourage you to read up on what this means and how that can impact you below.

FDIC Insurance

What is the FDIC?

The FDIC (Federal Deposit Insurance Corporation) is an independent agency of the United States government that protects depositors against the loss of deposits if an FDIC-insured bank fails. FDIC insurance is backed by the full faith and credit of the United States government, and since the FDIC’s creation in 1933 no depositor lost any FDIC-insured deposits. For details on FDIC insurance, how to calculate individual coverage and coverage limits, visit the FDIC website at https://www.fdic.gov/EDIE/index.html.

What types of accounts are eligible for FDIC insurance?

FDIC insurance covers all deposit accounts at insured banks such as FirstBank and savings associations, including checking accounts, savings accounts, money market deposit accounts, and certificates of deposit (CDs) up to the insurance limit. The FDIC does not insure the money invested in stocks, bonds, mutual funds, life insurance policies, annuities, or municipal securities, even if these products were purchased from an insured bank. Contents stored within a safe deposit box are also not insured.

What are the basic FDIC coverage limits?***

  • Single Accounts (owned by one person with no beneficiaries): $250,000 per owner
  • Joint Accounts (two or more persons with no beneficiaries): $250,000 per co-owner
  • IRAs and other Certain Retirement Accounts: $250,000 per owner
  • Revocable Trust Accounts: Each owner is insured up to $250,000 for each unique eligible beneficiary named or identified in the revocable trust, subject to specific limitations and requirements
  • Business Accounts (owned by one business entity): $250,000 per business entity

***These deposit insurance coverage limits refer to the total of all deposits that account owners have at each FDIC-insured bank. The listing above shows only the most common ownership categories that apply to individual and family deposits, and assumes that all FDIC requirements are met. Depositors may qualify for more than $250,000 in coverage at one insured bank if they own deposit accounts in different ownership categories. This list is being provided for informational purposes only. For complete, official details please refer to the FDIC  (https://www.fdic.gov/deposit/covered/categories.html or 1-877-ASK-FDIC (1-877-275-3342).

Customer Safety

We are continuing to take the necessary precautions to protect our customers and employees. In an effort to keep everyone safe and minimize the spread of the virus, FirstBank locations have adopted the following protocols:

  • Employees will wear face masks and follow strict hygiene practices. We encourage all customers to wear masks that cover their nose and mouth prior to entering a branch.
  • We’ve increased cleaning procedures for all FirstBank branch locations, which are in line with the CDC’s recommendations.
  • We will also continue to enforce social distancing requirements at all locations, ensuring individuals remain six feet apart.
  • We encourage vulnerable and at-risk populations to call ahead before visiting a branch. This allows us to either discuss remote services that we can offer or make the necessary arrangements to ensure their safety. 

Employee Health

In addition to following CDC guidelines and adopting more stringent cleaning procedures, FirstBank will continue to separate teams, and have portions of departments work remotely or in different buildings. We’ve also expanded the company’s remote working capabilities.

Most importantly, we’ve instituted an Emergency Sick Leave policy. This means employees who are infected, at-risk of infection, care for at-risk family members or children, suspected of infection, in quarantine and who are not able to telework or work due to school/daycare closures can receive full paid leave for up to two weeks. We are committed to working with our employees should they need more paid time for recovery and quarantine, beyond the additional two week period.

We’ve also opened up the ability to enroll in our health insurance coverage, if needed, and have waived co-pays for telemedicine appointments related to the virus. In addition, we are working on providing resources, tools, and education to our workforce to help navigate this new way of working, including mental health support.

Taking good care of our employees means taking better care of our customers.

Support for the Community

We are only as strong as our community, and we know nonprofit groups, healthcare workers and those in the service industry are hurting. We are working diligently to help curb the negative implications of the pandemic through the following ways:

Community Contributions and Partnerships: We have partnered with Community First Foundation and El Pomar Foundation to supply $150,000 to Make4Covid, a movement driven by medical professionals, engineers and entrepreneurs, who are using 3-D printing technology to create protective gear and medical equipment for hospitals battling the virus.

We have also donated $75,000 to the Colorado COVID Relief Fund, which is providing needed resources to communities hardest hit by the economic fallout of COVID-19. And we’ve helped Arizona Gives Day and its Nonprofit Emergency Relief Fund raise a staggering $6.1 million to help nonprofits recoup critical funding that was lost due to the crisis.    

Supporting Essential Workers and the Service Industry: We are proud to report that we’ve partnered with several restaurants, including FirstBank customers – throughout the communities we serve — to provide free meals to essential workers. We recently supplied over 1,500 lunches to grocery store employees and hospital staff throughout Colorado and Arizona.

What’s more, we’ve launched a “Support Local” page, which promotes several FirstBank restaurant customers who are providing gift cards, takeout or delivery services, and/or offering other special deals and discounts. Restaurants can submit their information to be featured by going to efirstbankblog.com/supportlocal.


Financial Resources for Individuals Affected by COVID 19

Financial Resources for Businesses

Health Resources and Information

Stay Updated

Please check back on this page (efirstbankblog.com/coronavirus) as the situation unfolds. We will continue to provide needed updates as it pertains to our operations or services. You can also call us at 1-800-964-3444 with any questions or concerns.

Remember, we are here for you, and we are in this together.

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