FirstBank believes there’s unity in diversity. In February, we observe Black History Month by recognizing and celebrating some of FirstBank’s Black and African American employees.

Today, we’re featuring Contact Center Supervisor, Linda Chapa. 

Hometown: Seoul, South Korea

Years at FirstBank: 11 years

In 3 to 4 sentences, describe your experience getting to where you are today.

My parents instilled a hard work ethic in me. FirstBank also provides many resources to help employees advance in their careers. Once I became a lead, my progression to a manager was relatively quick and a lot of that also had to do with having some great mentors within the company.

What is your best career advice for the next generation of leaders? What would you tell someone just starting? 

Know your worth, and don’t be afraid to advocate for yourself.

How has FirstBank’s companywide philosophy of “banking for good” impacted your life and career?

FirstBank’s workplace culture encourages employees to be successful and move up within the company. I began my career with FirstBank as a teller, worked my way up to a management position and then was able to transfer to my current position in the contact center.

Considering February is Black History Month, which historical figure/s would you most like to meet and why?

Maya Angelou is someone I’ve always admired. I would have loved to pick her brain over a lunch date. Like many other Black Americans, she had a tough upbringing but was able to use that adversity to give us brilliant storytelling and become a Civil Rights activist.

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