According to IBM, the average data breach costed companies $4.45 million in 2023. With 51 percent of organizations planning to increase incident response testing, threat detection, and more, FirstBank continues to invest in and amplify how we protect your money and personal information.

While there are several controls in place, here are seven ways FirstBank works to protect you:

1. Top-Notch Security Technology

• Application testing: FirstBank tests its websites and applications using a third-party testing company to help detect and resolve any vulnerabilities. 
• Firewalls: helps us restrict access to unauthorized users and prevents scammers from compromising one computer and gaining access to the entire network.
• Web Application Firewall (WAF): is a specific firewall for web applications. It helps monitor and block attacks from cyberhackers.

2. Intrusion Prevention System (IPS): detects and responds to threats like malware, by alerting FirstBank of consistent patterns or anomaly-based activity. Malware is a type of software specifically designed to disrupt, damage, or gain unauthorized access to a computer system.

3. Vendor Testing: Industry-leading companies like Google, Apple, and Microsoft work with a vast network of vendors to help run and maintain their enterprise. So does FirstBank. But with such large data infrastructures at play, it’s critical FirstBank assesses and tests vendors to ensure information security and cybersecurity prevention measures are top-notch. When working with outside vendors, FirstBank conducts rigorous vetting of their security controls, along with ongoing monitoring to ensure personal and financial information is safe.

4. Fraud Prevention and Detection Resources

• 24-Hour Fraud Monitoring: FirstBank monitors accounts for suspicious activity on an ongoing basis through our 24-hour fraud department.
• Text/Email Alerts: While FirstBank conducts its own monitoring on accounts to help flag any anomalies, customers are also encouraged to set up security, transaction, and notification text and email alerts, so they’re aware of any unusual transactions or changes made to their accounts.
• Zero Liability Fraud Policy: FirstBank has a zero-fraud liability policy, meaning our customers are not responsible for unauthorized fraudulent activity on their accounts. It’s important to review your account and statements in a timely manner and call your bank as soon as possible if you’ve been targeted.

5. Fraud Prevention Education: Protecting our customers, accounts, and personal information is one of FirstBank’s main priorities. Visit the Fraud Prevention page at efirstbankblog.com for tips on how to keep your money safe.

6. Financial Stability: Since 1963, FirstBank has been a safe, stable, and sound financial institution. The bank prioritizes long-term financial stability over quick gains and focuses on smart, conservative lending—a business model that’s remained steady throughout waves of financial crises.

7. Federal Deposit Insurance Corporation (FDIC) Insurance: FirstBank is FDIC insured, which means our customers’ money is insured up to a large threshold, should there be any loss or financial setbacks. The FDIC is an independent government agency protecting depositors against the loss of deposits if an FDIC-insured bank fails. Since the FDIC’s creation in 1933, no depositor has lost any FDIC-insured deposits.

• For details on FDIC insurance, how to calculate individual coverage and coverage limits, visit the FDIC website at https://www.fdic.gov/EDIE/index.html. If you believe you exceed FDIC insurance limits, please contact us at the number below to walk you through your options.

At FirstBank, we take privacy and security seriously. To stay vigilant, here are a few resources to help protect your personal and financial information.

• FirstBank’s Customer Fraud Protection Page
• Common Cybersecurity Attacks and How To Protect Your Information
• 4 Steps You Should Take to Protect Yourself Against a Data Breach
• 5 Ways to Prevent Identity Theft and What to Do If You’re a Victim

If you believe your personal or financial information is compromised, contact us immediately at 1-800-964-3444.

*Online Banking: Online Banking is free with eStatements. $3 per month with paper statements. Online Banking is required to use mobile and online products.

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