Being “old school” means something different to everyone. It could be in reference to your fashion sense, your relationship status, if you prefer paper or plastic, how you treat your elders, etc. It can also, in my case, be in reference to how I do my banking. You see, although I work at FirstBank, I am indeed “old school” in my banking preferences. I write the occasional check. Yes folks – a paper check!

What I like about being “old school” is learning, along with my customers, what all of this means and how it all works. With so many new products and services, there are many more solutions to fit my customers’ needs. At times, it can be hard to absorb all the new technology. As I recommend them a new solution, of course I’ve tested the water, but as they learn, I learn. What works for them, what’s exciting, how they like it, if they’ll use it and how they’ll use it are all as important to me as it is to my customer.

Couple at New Accts desk

I love being able to call internal departments and work together to find the answers to their questions. I love showing them what I know and letting them tell me what they enjoy about the various products we offer. Sometimes, we figure things out that neither of us knew. It’s fun and exciting and keeps us on our toes.

The banking world is constantly changing and moving towards paperless methods. Here at FirstBank, we now offer things like Mobile Check Capture, where you can take a picture of your check to deposit it; Photo Bill Pay, where you can take a picture of your bill rather than manually inputting all of the bill’s information; and Person to Person Transfers, which allows you to send someone money with just their name and cell phone number or email address. These are all fantastic products. I see the many benefits to me, my family’s and my customers’ everyday lives. Though technology can be intimidating, it’s also so exciting. All the things we can do with the click of a button or the swipe of our finger. The possibilities are endless.

FB_APP_DEPOSIT_black_iphone4 (Landscape)Even with all this technology, I still handwrite letters to my customers on colorful cardstock paper. But I’ve become more comfortable with technology because of my job. Showing one of my “old school” customers how to use new technology that can benefit them without sacrificing security, while honestly relating to their technical apprehension and challenges, means a lot to me. It’s part of building relationships and working together. I am continuously amazed by what we are all capable of; it’s an exciting adventure, a roller coaster ride that I hope never ends.

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