We recognize COVID-19 is causing serious financial hardships for many individuals, families, and businesses.  As a result, we are extending financial flexibility for customers who have been impacted. 

For all FirstBank customers directly or indirectly impacted by COVID-19: 

Upon request, you have the ability to defer up to three payments on the following types of loans:

  • Residential mortgage loans
  • Home equity installment loans
  • Consumer installment loans

For assistance with your mortgage, home equity or consumer loan, please contact our Mortgage Customer Service line at 1-855-277-2265. 

If your business is experiencing a hardship, or for other loan related inquiries, please reach out to your loan officer or call our Customer Service Team at 1-800-964-3444, option 0, for assistance. 

Additional assistance available to certain customers:

If you are taking unpaid time off due to quarantine related to COVID-19, and your employer does not offer paid leave in these circumstances, additional assistance is available by calling 1-800-964-3444, option 0.  FirstBank is offering:

  • Fee Refunds: Fees such as Non-Sufficient Fund (NSF) fees, Visa card fees, early withdrawal penalties, etc., will be waived or refunded for impacted customers.  If related to their quarantine situation, customers may also be able to avoid transactional fees for bank offerings such as wires, cashier’s checks or money orders.
  • Zero Percent Interest Rates**:  We will reduce interest rates on credit cards to a 0% annual percentage rate (APR) and cash reserves to .001% for a one month period, as long as you contact us prior to April 15, 2020 to request the lowered rate. At the end of the one month period, interest rates will return to FirstBank’s standard rate in effect at that time. As of March 19, 2020, the APR is 16.65% for personal credit cards and the APR for personal cash reserves with balances less than $10,000 is 14.15%. Impacted customers, who do not currently have a credit card or cash reserve, can apply and will be provided the same offer, provided they meet the bank’s credit requirements.

Stay Updated

Please check back on our main COVID 19 page. We will continue to provide needed updates about our operations or services as the situation unfolds.

**Interest rate accommodations will be offered to impacted customers who contact FirstBank prior to April 15, 2020. New customers will need to open a deposit account in order to access a cash reserve line of credit. A minimum monthly payment on both credit cards and cash reserves will still be required, but it will be allocated entirely to the principal amount as no interest will be charged.

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