customer service team

Author: Kyle

If you’re calling FirstBank to speak with a customer service representative, you are probably searching for important information such as your account balance, when your loan payment is due, or where the closest ATM is located.  Maybe you’re having a really bad day and need to discuss an overdraft fee or you need to order a new debit card because you lost your old one.

Whatever the situation, you will be happy to know that in April 1989, FirstBank established its 24-Hour Banking Department. From inception to today, it remains one of the few call centers where a customer can speak to a live operator, 24 hours a day.  Not only can you talk to a live operator, but you don’t have to go through a complicated system of codes like up, up, down, down, left, right, left, right, B, A, Select, Start, to do it (those of you old enough to remember the original Nintendo may know what I’m talking about).  You also don’t have to say “agent” in a clear and serious sounding voice or enter in a lengthy account number or the last four digits of your Social Security number, only to be asked for the exact same information when you finally do reach a live person.

At FirstBank you can call a branch directly at any time during business hours and a live person will answer.  At any time of the day, any day of the week, and any week of the year you can call our 24-Hour Banking Department and a live person is only one “zero” button away.  Some more good news is that when you are speaking to one of our live representatives, they’re probably in a pretty good mood.  According to an employee survey company, WorkplaceDynamics, FirstBank Holding Company is the 26th best company to work for in the nation (out of 872 organizations and over one million employees surveyed).  FirstBank was the only Colorado Company to finish in the top 60.

Let’s face it; if you call a customer service line and all you can do is get an answering machine saying that “your call is very important to us, please leave a message and we will return it as soon as possible,” you probably don’t really believe them.

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